Return & Refund Policy
Effective Date: March 9, 2026
Website: ayeapparel.com
At A.Y.E. Apparel, we want you to be satisfied with your purchase. Please review the following policy regarding returns, refunds, and exchanges.
Return Eligibility
Returns are accepted within 30 days of delivery for eligible items.
To qualify for a return, the item must:
- Be unused and unworn
- Be unwashed
- Be in original condition
- Include original tags and packaging
- Be accompanied by a valid order number or proof of purchase
Items returned that show signs of wear, washing, damage, or alteration will not be eligible for a refund.
A.Y.E. Apparel reserves the right to refuse any return that does not meet these conditions.
Incorrect Size Orders
A.Y.E. Apparel does not accept returns or refunds for items ordered in the wrong size.
Customers are responsible for reviewing product descriptions and size charts before placing an order.
If you are unsure about sizing, we recommend contacting us before ordering.
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items
- Gift cards
- Custom or personalized products (if applicable)
- Items returned after the 30-day return window
Return Shipping
Customers are responsible for all return shipping costs.
A.Y.E. Apparel does not provide prepaid return labels, except in cases where:
- The wrong item was shipped
- The item arrived damaged or defective
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item
Once verified, we will arrange a replacement or refund at no additional cost.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing typically takes 5–10 business days, depending on your bank or payment provider
Late or Missing Refunds
If you have not received a refund after 10 business days:
- Check your bank account again
- Contact your credit card company (processing delays are common)
- Contact your bank
If you have completed these steps and still have not received your refund, please contact us.
Return Address
Return instructions and address will be provided after your return request is approved.
Please do not send items back without contacting us first.
Contact Us
If you have any questions about this policy, please contact us: